"Well you came and you gave without takin'"

My email to the Victoria's Secret customer service on-line, apparently is not the correct one. On-line and the store are separate divisions, so my response....

Dear Ellie,

Thank you for your e-mail regarding your encounter with the Victoria's Secret Store.  We regret any inconvenience caused by this matter.

We regret your shopping trip wasn't a pleasant one.  When a client chooses to shop with Victoria's Secret, we want them to have a pleasant shopping experience.  Please accept our sincere apologies that the Victoria's Secret retail store didn't provide you with the quality of service our clients expect and deserve.

We assure you that your experience isn't indicative of the quality of service customarily offered to our clients.  We strive to serve each client as courteously and responsibly as possible.  Victoria's Secret prides ourselves with providing good quality service, but sometimes we don't meet our goals.  We're very sorry when that happens; nothing is more important to us than taking care of our clients.

Victoria's Secret Stores and Victoria's Secret Direct are sister divisions of the same parent company, Limited Brands, Inc.  As such, we function as separate businesses.  To have someone contact you please call 1-614-577-7111 and leave a message with your name and a daytime telephone number you can be reached at. Once you have called and shared your information, Victoria's Secret Stores Client Relations will return your call as soon as possible.

If you need further assistance, please reply to this e-mail or call anytime.

We hope that you will try shopping with Victoria's Secret again soon.

Sincerely,
Mandy
VictoriasSecret.com Client Services

I called the not-toll-free number and left my name and work number, as requested. We'll see if they get back to me.