I got a call from a service rep at Victoria's Secret this morning. She was so nice and apologetic about the rude treatment I received on Saturday. So nice, in fact, that I felt bad telling her how much her Ithaca store sucks at customer service.
After I explained the situation, she told me that:
1) they absolutely guarantee their products, even after they've been washed;
2) she will be letting quality control know about the damaged panties I returned;
3) she will be writing up a report to send to the regional and district manager; and
4) she will be sending me a letter of apology and a 30% coupon for my next purchase.
I couldn't have asked for anything more. Vicky is officially off my shit list.
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